SRO Features and Best Practices

AppleCare+ Repairs

Note that you may need to create or import the AppleCare+ Service Fee items in your system -- they will not be listed among the Service Parts that are available with a Parts lookup by Serial Number.

When creating a Repair covered by AppleCare+, the AppleCare+ Service Fee will be added to the SRO and PO. (We collect that fee from the customer, and are billed that fee by Apple.) Because it's included on the PO, it will also appear under the “Parts” tab when creating a GSX Repair -- that information is drawn from the PO associated with the Repair. But as this isn't a tangible part, submitting it as part of the Repair will cause an error.

When creating the repair in the GSX Repair window, click the “Omit” checkbox at the far right to keep it from being submitted as a Service Part. As long as the Coverage and Pricing Options for the other parts are set properly (see the screenshot below), AppleCare+ coverage will be properly applied.

Transfer SROs between locations

Multi-Store Users have the option to transfer an SRO to a different location -- that feature is under the "Options" menu, the "Gear" icon in the bottom right of the SRO Window. Note that there are a few limitations to the feature:

You can transfer an SRO to another location, but you cannot transfer it from another location. (Once it's been moved, a User at the other location would need to transfer it back.)

You cannot transfer an SRO that has a GSX Repair.You cannot transfer an SRO with an Invoice that's been Posted.